Refund policy

RETURN & REFUND POLICY

WeBrand Inc.
Last Updated: April 28, 2026

 

1. Non-Returnable Products

Due to hygiene and safety reasons, skincare and beauty products are generally non-returnable and non-refundable unless:

• The item received is damaged
• The wrong item was delivered
• The product is defective upon arrival

2. Return Request Period

·       Requests for returns, replacements, or refunds must be submitted within 7 calendar days from receipt of the order.

 

3. Requirements for Claims

To process a claim, customers must provide:

• Order number
• Clear photos/videos of the issue
• Description of the concern

Failure to provide sufficient proof may result in denial of the request.

 

4. Eligibility Conditions

Returned items must:

• Be unused or minimally used
• Remain in original packaging
• Include all original accessories and inserts

We reserve the right to reject returns that:

• Show signs of misuse
• Are excessively damaged after delivery
• Do not meet policy conditions

5. Refund Processing

Approved refunds will be processed through the original payment method whenever possible.

Refund timelines may vary depending on:

• Payment providers
• Banking institutions
• Shopify processing schedules

Shipping fees are non-refundable unless the error was caused by us.

6. Non-Refundable Situations

Refunds will not be issued for:

• Change of mind
• Allergic reactions due to undisclosed sensitivities
• Improper product usage
• Dissatisfaction caused by individual preference